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RETURNS POLICY

WHAT IS YOUR RETURNS POLICY?

Returns for change of mind are only available 7 days from the date of receiving the item. We accept returns on all products except earrings for hygiene reasons (unless they are faulty). Goods must be returned in good condition with their original packaging. The customer will pay for postage costs back to us.

HOW DO I RETURN MY ITEM(S)?

Our returns service is fast and hassle free. Just send us an email at contact@zapmaze.com saying that you would like to return an item with the order number. When the item has reached us safely we will be more than happy to issue the refund. Customers are responsible for the item(s) reaching us so please send us an email when you have posted the item, and we will reach you via email right away once we have received the returning item. Please note: The customer will be responsible for postage costs (we recommend Australia Post).

HOW DO I POST THE RETURNED ITEM

Once we have received your email concerning the return we will email you our return address. Take an envelope/postage bag big enough and place the item(s) in. Please take a piece of paper and write “RETURN” and your returned item(s) order number, place it inside the envelope/postage bag. If the item(s) are fragile please ensure they are protected with bubble wrap or tissue paper. For those who have little to no experience with postage, again, we recommend Australia Post for returning items as it is relatively inexpensive. Please make sure you pay the correct amount in postage/stamps, Australia Posts’ calculator is here. If you need assistance for return postage please contact us at contact@zapmaze.com

HAVE YOU RECEIVED MY RETURN?

We will email you as soon as we receive your returned item.

WHEN WILL I RECEIVE MY REFUND?

Your refund will be processed once we have received your returned item(s) Once received, we will send you an email to confirm. Refunds processed back to a debit/credit card will usually take up to 3-5 working days to appear in your account. Refunds processed via Paypal will usually appear in your Paypal account on the same day.

I HAVE RECEIVED AN INCORRECT OR FAULTY ITEM

It is important that you contact our customer service team before returning a damaged or incorrect item to us, please contact us at contact@zapmaze.com

Please include your order number and picture of the incorrect or faulty item. We will send a replacement item immediately after we have confirmed that it is incorrect/faulty. If you would like a refund for the incorrect or faulty item please state so in the email.